Refund Policy

At Gunpla San, we strive to provide our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we offer a refund policy as outlined below:

  1. Eligibility
    • To be eligible for a refund, you must meet the following criteria:
    • You have purchased a product from Gunpla San within the last 14 days.
    • The product is in its original packaging and in new condition.
    • You have a valid proof of purchase.

  2. Refund Process
    If you meet the eligibility criteria, please follow the steps below to initiate a refund:
    • Contact our customer service team at hello@gunplasan.co.uk within 14 days of receiving your product to request a refund.
    • Our team will review your request and may ask for additional information or clarification.
    • If your refund is approved, we will issue a refund for the full purchase price of the product, minus any shipping fees, within 14 days of receiving the returned product

  3. Courier Loss or Damage

    In the event that a parcel is lost or damaged during delivery, we will initiate a claim with the courier service on your behalf. Please note that refunds for such incidents will only be processed after we have received compensation from the courier. We appreciate your patience and understanding during this process.

  4. Shipping Fees
    We do not refund shipping fees unless the product was defective or damaged upon arrival. If the product was defective or damaged, please contact our customer service team for further instructions.

  5. Exceptions
    We do not offer refunds for the following:
  6. Contact Us
    If you have any questions about our refund policy, please contact our customer service team at hello@gunplasan.co.uk.

Note: This refund policy is subject to change at any time without notice. Please refer to our terms and conditions for the most up-to-date information.